Overview:
Founded in 2019, Apex Service Partners, LLC is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to 150+ locations with 10,000+ team members and $2 billion+ in annual revenue.
We are looking for our first ever Manager of Claims who can help shape our risk and safety programs and who is passionate about making a difference across our portfolio of home service businesses. The role will focus on managing our Worker’s Compensation, General Liability and Auto Liability claims. If you like a high energy work environment with a rapidly growing company, working with likeminded individuals that want to ‘win’, this could be a great fit for you. This person reports to our SVP, Operations Support.
Why is this role different? First, you’ll get to have a leadership say in how to build our claims process and function for a $2B company; you truly can use your background and ability to do something not done before. Next, your growth is virtually unlimited. Many companies say that, but our industry has massive upside; Apex even given our growth has single digit market share and is already the industry leader. It boils down to incredible personal and professional opportunity, for the right hands-on leader who can handle more, quickly.
Responsibilities:
- Manage worker’s compensation, general liability and auto liability claim programs for Apex with various field contacts in HR, Fleet and Operations.
- Make sure our people and claims are taken care of well, and concurrently find cost and time savings.
- Serve as liaison between Apex regions and third-party administrators to ensure accurate, timely and effective resolution of claims.
- Monitor, update, and facilitate continuous communication with the claims process.
- Liaison between our 7 regions on all claim matters.
- Analyzes workers’ compensation and liability claim data supplied by TPA’s, and makes recommendations for mitigating losses.
- Create scorecards on frequency and severity, driving a culture of safety and awareness.
- Assist and support Safety Committees to ensure accuracy of risk-related metrics like accidents, incidents, injuries, and near-misses.
- Liaison claim consultations with our liability insurance partners, for claims within primary coverage levels.
- Organize and support claim reviews, review targeted cases, compile feedback and provide coaching and performance feedback to our regional operators.
- You will review claims data to identify, measure and track account performance, trends, risks, and opportunities. Implement best practices and corrective actions.
- You will review cases in litigation with the handling team, consult on litigation plans, and ensure best-in-class handling for our businesses.
- Be a subject-matter expert for liability claims within Apex and aiding the regions to get better in their risk and safety management every day.
- Identify and drive ongoing improvements to our policies and procedures to improve outcomes and the claims experience to our businesses.
- Review and investigate all employee injuries, incidents and accidents and works with supervisors and committees to determine causal factors.
Your Profile:
- BA/BS preferred.
- Commitment to high responsiveness and availability. Priority claims require immediate attention regardless of time of day.
- Entrepreneurial mindset – can get a lot done individually, and through others.
- Proven experience of building and executing efficient processes.
- Ability to work in a fast-paced environment and to drive and embrace change.
- Excellent follow-through, attention to detail, and with minimal need for supervision.
- 5+ years’ experience in claim management, with a strong understanding on effectively managing claims resolution process.
- Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission.
- Strong proficiency with technology such as: Claims Management systems, CRM systems, Outlook, Monday.com boards and MS Office.
- Track record of working closely with claim adjusters, defense counsel and operational personnel.
- History of tracking KPIs and achieving goals.
Location: Hybrid Schedule (3 day/week in office; 2 days/week WFH)
Personal Characteristics:
- Extreme detail orientation and ability to ensure flawless execution in complex initiatives.
- Cultural fit – capable and experienced in leading blue-collar organizations and emotionally intelligent.
- Analytical – finds meaning and action in numbers and is a data-driven decision-maker.
- Excellent communicator – written and oral.
- Mindset of continuous improvement
- Stellar time management and organizational skills
- Resourceful – figures out how to achieve results creatively with finite resources.
- Thrives in a nimble, lean, unstructured, fast-paced entrepreneurial environment.
- Works collaboratively and energetically
- Impeccable integrity and ethical standards
- Self-aware, accepting, honest, open, and respectful of others.
- Ability to create and execute on processes for professionalizing family-owned businesses using best practices.
- An undying commitment to personal growth and development
