We are seeking an experienced HVAC Operations Manager to lead and optimize our HVAC operations throughout the Greater Elkhart area and surrounding communities. This role is ideal for a hands-on leader who thrives on building high-performing teams, improving operational efficiency, driving accountability, and delivering an exceptional customer experience.

While residential HVAC experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, improving operational performance, managing field operations, and developing strong team cultures.

What You'll Do:

• Provide overall leadership for the HVAC service, maintenance, and installation operations teams
• Lead, coach, and develop field managers, technicians, and support staff to drive performance and accountability
• Oversee day-to-day operations, ensuring efficient scheduling, workforce utilization, and resource allocation
• Monitor and improve key operational metrics, including revenue, profitability, productivity, customer satisfaction, and employee engagement
• Partner closely with sales, dispatch, customer service, and administrative teams to ensure seamless execution across the business
• Conduct regular field visits, ride-alongs, and operational reviews to identify opportunities for improvement and support employee development
• Drive consistency in processes, service delivery, quality standards, and customer experience
• Support recruiting, onboarding, training, and retention initiatives to build a best-in-class team
• Lead efforts to improve operational efficiency, scalability, and overall business performance
• Manage customer escalations and ensure issues are resolved professionally and effectively
• Maintain compliance with company policies, safety standards, and operational best practices
• Collaborate with market leadership to develop and execute strategic growth initiatives

What We're Looking For:

• 5+ years of leadership experience managing operations, field service teams, or multi-functional business units
• Demonstrated success leading teams in a growth-oriented, service-driven environment
• Strong operational leadership skills with the ability to improve performance, processes, and accountability
• Experience managing KPIs, budgets, workforce planning, and operational performance metrics
• Proven ability to coach and develop leaders and frontline employees
• Excellent communication, problem-solving, and decision-making abilities
• Strong focus on customer satisfaction and employee engagement
• Ability to thrive in a fast-paced, evolving environment
• Valid driver's license and acceptable driving record

Preferred Qualifications

• Residential HVAC experience 
• Experience leading service, installation, and sales teams
• Prior responsibility for P&L performance, budgeting, or operational financial management
• Experience with ServiceTitan or similar field service management platforms
• Track record of improving operational efficiency while driving profitable growth
• Experience building and scaling high-performing teams

Compensation & Benefits

• Competitive base salary plus performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Leadership development and advancement opportunities
• Opportunity to make a significant impact within a growing organization

Why Join Us?

This is an opportunity to play a key leadership role within a growing organization. You'll partner closely with local and market leadership to drive operational excellence, develop high-performing teams, and help shape the future growth of the business. We're looking for a leader who can create accountability, develop talent, and build a culture centered on performance, service, and continuous improvement.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants.