Employee Services Manager

Employee Services (Human Resources) Manager (Regional)
Reports To: Regional Chief of Staff
Department: Employee Services
Location: Regional; frequent travel within assigned region required

Position Summary

The Employee Services Manager is responsible for leading and executing regional HR duties
while serving as the primary HR advisor to leadership and employees across the region.
This role collaborates with the Market HR leaders, drives region-wide HR initiatives,
ensures compliance with employment and labor regulations, and oversees regional
onboarding, investigations, payroll processing, and employee lifecycle programs. This role
partners closely with Corporate HR, Legal, Payroll, Risk, Talent Acquisition and Safety teams
to ensure consistent, compliant HR practices.

Key Responsibilities

Leadership & Team Management
• Partner with, coach, and develop Market Area HR leaders
• Set priorities, assign work, and ensure accountability
• Serve as an escalation point for complex HR, safety, and employee relations issues

Regional HR Strategy & Projects
• Drive region-wide HR projects and implementations including handbooks, policies,
processes, and programs• Lead compensation-related initiatives including pay plans, merit increases, and
employee review processes
• Ensure consistent execution and adoption of HR initiatives across all regional locations
• Regional team member onboarding
• Own Open Enrollment benefit process

Compliance, Investigations & Risk
• Ensure compliance with federal, state, and local employment laws and company policies
• Oversee payroll compliance, termination processes, overtime guidelines, and safety
requirements
• Conduct and oversee workplace investigations in a timely and compliant manner
• Respond to legal inquiries and partner with Legal/Apex for appropriate escalation and
resolution

Onboarding, Offboarding & Employee Lifecycle
• Oversee regional onboarding processes using ADP and iCIMS
• Ensure timely, accurate, and compliant execution of onboarding documentation and
HRIS system setup
• Manage regional exit interview processes and analyze trends for leadership insights
Payroll Oversight
• Manage regional payroll processing in partnership with Corporate Payroll
• Ensure payroll accuracy, timeliness, and wage and hour compliance
• Resolve payroll issues and escalations impacting employees or leadership

Qualifications

Education & Experience
• 3+ years of progressive HR experience with people management responsibility
• Experience supporting regional or multi-site operations preferred
• Hands-on experience with ADP, iCIMS, workplace investigations, compliance, and
payroll oversight

Skills & Competencies
• Strong leadership and team management capabilities along with a collaborative
approach to problem-solving
• Deep knowledge of employment law, HR compliance, and risk management
• Proven ability to lead large-scale HR projects and process improvements
• Excellent judgment, discretion, and communication skills