Market Area Office Manager

We’re seeking a highly organized and strategic Market Area Office Manager to lead administrative operations across our Northern Illinois and Wisconsin market. This role is essential to ensuring efficient processes, supporting our growing network of brands, and driving operational excellence as we continue to expand. The position is based in our Oak Brook office and requires approximately 20% travel throughout Northern Illinois and Wisconsin.

As the Market Area Office Manager, you will lead and develop a team of coordinators and administrators responsible for critical functions such as membership coordination and payroll. You’ll play a key role in integrating new acquisitions, ensuring smooth onboarding into Apex systems and processes, and optimizing workflows to create the most efficient administrative structure possible. This position provides direct support to the Market Area President and serves as a vital liaison for operational success.

Key Responsibilities:

• Oversee and mentor a team of coordinators/admins, fostering a culture of accountability and growth.
• Evaluate and improve administrative workflows to maximize efficiency and accuracy.
• Lead administrative onboarding for new acquisitions, ensuring alignment with Apex systems and standards.
• Maintain and update ServiceTitan configurations and other operational platforms.
• Collaborate with payroll, membership, and trade support teams to ensure seamless operations.
• Provide direct administrative and strategic support to the Market Area President.

What You Bring:

• 2+ years of people management experience required
• Proven experience in administrative leadership, preferably in the home services industry
• Strong ability to streamline processes and implement best practices
• Familiarity with ServiceTitan or similar operational platforms is highly preferred
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, growth-oriented environment

What We Offer:

• Health, Vision, and Dental plans for you and your family
• 401(k) Retirement Plan
• Paid Life Insurance
• Ongoing training and career development
• A collaborative and supportive work environment