Regional Employee Services Director

Role Purpose  

The Director of Employee Services will build and functionally administer a highly scalable, decentralized, best-in-class Employee Services program at the Regional level. The Manager/Director will find the balance between our fierce focus on decentralization with the efficiencies of scale for process and systems.

The Manager/Director will develop, manage, and iterate variety of Employee Services processes spanning the Employee Life Cycle. They must have superior organization and communication skills while maintaining incredible attention to detail in a fast-paced, rapidly growing environment. This individual will develop and lead a team and will both manage and perform both strategic and tactical work in the areas of Onboarding, Benefits, Total Rewards, Training and Development, Compliance, Risk and Safety, Employee Relations, Performance Management, Communication, and Acquisitions.

The Regional Employee Services Director will partner with the regional teams in building brand awareness as an “Employer of Choice” in the marketplace.

Role Summary

This is a spectacular opportunity to join a stable, recession-resistant, legacy company and partner with the Region President to lead the organization’s people and culture function.

The company is rapidly growing and needs an experienced and skilled Human Resources Leader with specific experience in the Pacific states (CA, OR, WA, HI) who can bring proven, scalable processes, people analytics knowledge and a passion for creating enduring company cultures. This Director will help build and implement the mechanisms to grow the region including employee services, compliance, retention, risk and safety, and benefits and rewards. In this hands-on environment, the ideal people leader will be driven by the long-lasting impact of their work.

Key Job Responsibilities

Reporting directly to the Regional President and working very closely with both the Pacific Leadership Teams and Apex Partner Services Vice President of Employee Services, the Regional Employee Services (HR) Director will play a key leadership role. Areas of impact may include:

• HR Process & Administration
  • Provide a Best-in-Class Onboarding experience to all incoming employees
  • Build and lead a team of Employee Services Manager/Generalist to support the region’s rapid growth.
  • Develop and maintain strong relationships with Market Area Presidents and General Managers to execute and manage Employee Services programs and projects.
  • Achieve 100% employee data accuracy in all systems, providing assurance to all key stakeholders that KPIs and reporting are accurate and consistent throughout all organizational systems.
  • Lead the Risk & Safety program at the Regional Level and oversee the program to ensure a highly compliant and successful program.
  • Partner with Apex Partnership Development and Apex HR Operations to execute highly successful M&As.
  • Identify as the regional expert in the Pacific Region for Employment Compliance in all areas of the Employee Services function.
  • Ensure all employees receive all training and education required in the areas of Compliance, Employee Relations, and Risk & Safety.
• Talent Management & Engagement
  • Partner with Regional President, Market Area Presidents, Regional Talent Acquisition Manager, and General Managers to build and lead Employee Retention Efforts, leveraging employee surveys and create Culture/Retention programs.
  • Assist in building a culture of performance accountability.
  • Contribute to and help manage industry leading engagement and management development training.
• Business Partnership & Strategic Leadership
  • Serve as a strategic business partner to Regional executive leadership and operational teams.  This role demands a deep understanding of our key business drivers and the ability to align HR strategies with organizational goals. 
  • Operating with a business mindset, treating the HR function as a value generating enterprise.
  • Lead with data, using KPI’s and analytics to inform decisions and measure impact.

Candidate Requirements

A successful candidate will have the following criteria & competencies:

• Bachelor’s degree in business or related field, OR a lesser degree with additional relevant commiserate experience
• 5 – 10+ years of prior HR experience required in a leadership role
• Masters or HR Certification is strongly preferred
• Deep experience with California labor laws, experience with Pacific NW labor laws preferred
• Highly motivated, comfortable working autonomously
• Excellent skills developing and managing metrics, while keeping a People First mindset
• Ability to effectively communicate HR processes into simple solutions for non-HR employees
• Strong experience in leading / driving processes
• Excellent interpersonal skills, attention to detail and teamwork
• Able to operate effectively even when information may be incomplete or limited
• Excellent time management and organizational skills
• Improve and growth mindset - with the ability to adapt and work within budgetary constraints

Location

The Regional ES Director will work from our Anaheim Region Office.

PAY TRANSPARENCY:

The annual pay opportunity for this role ranges from $195K-$210K DOE. The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.