Contract Benefits Administrator

Company Overview

Founded in 2019, Apex Service Partners, LLC (“Apex” or the “Company”) is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country.  Apex has grown to +150 locations with +9,000 team members and +$2 billion in annual revenue.

In this fragmented industry dominated by small and founder-owned businesses, the Company has a dual strategy of growing via high-frequency acquisitions (over 200 closed by the Company to date) and aggressive organic growth initiatives, including sophisticated marketing, differentiated talent acquisition and green-fielding new trades and locations.  From the onset, the Company’s leaders have focused on building out a robust internal infrastructure to ensure scalability and better win in local markets around the country with the strongest brands and tactics.  The team at “Partner Services”, the centralized support team for the Company, comprises 60+ hard-working, collegial team members who are focused on the success of operations across the country. Despite being the largest player in this incredible industry, Apex has less than 2% market share, and ~85% of the market is still fragmented. The Company recently received a new round of equity investment totaling $3.4B and recently closed a debt refinance in excess of $3.0B.

Job Description – Part-Time Benefits Administrator

Mission of the Role:

Apex Service Partners is seeking a talented and highly motivated individual to join our Employee Services team as a Benefits Administrator.  This role will be responsible for the execution of benefits administration related to our Health & Welfare and Retirement plans, including but not limited to assisting with our annual open enrollment period, M&A benefit conversions, timely carrier invoicing, effective vendor coordination, and maintaining accurate enrollment data in ADP Workforce Now as well as the carrier sites.

The day-to-day responsibilities of this position will consist of:

• Administer benefit enrollments, changes, terminations, and COBRA notifications in coordination with HRIS and third-party administrators.
• Process monthly self-bills for MetLife, Delta Dental, and Voya with accuracy and timeliness.
• Respond to Zendesk benefit tickets, resolving complex life events and enrollment issues with care and professionalism.
• Support the annual Open Enrollment and M&A activity by coordinating conversion timelines, reviewing communications, and assisting employees.
• Monitor weekly vendor data files and resolve discrepancies swiftly.
• Conduct weekly audits on benefits data to ensure accuracy in invoicing and payroll processing.
• Maintain detailed records and follow structured processes to ensure compliance and consistency.
• Other benefits related tasks as needed.

Experience and Role Requirements:

• 3+ years of progressive experience in benefits administration.
• Strong understanding of group benefits plans (medical, dental, vision, FSA/HSA, retirement, voluntary benefits) and compliance regulations including but not limited to ACA, ERISA and HIPAA.
• Proficiency with HRIS and benefits platforms (e.g., ADP, Workday, Fidelity).
• Experience with self-billing, auditing, and vendor coordination.
• Availability to work part-time hours consistently each week.
• Ability to work independently and manage time effectively in a remote environment.
• Access to a secure internet connection and ability to handle confidential information with discretion.
• Willingness to work as a 1099 contractor (not a W-2 employee).
• Strong project management skills, Q/A adherance and exceptional attention to detail.

• Understand different audiences and how to communicate to them effectively
• Strong organization and problem-solving skills
• Hands-on approach. Able to manage multiple priorities and work collaboratively with teams to ensure the highest quality deliverables
• Ability to deliver results in a fast-paced environment

Personal Characteristics:

• Highly dependable, self-motivated, and detail-oriented.
• Calm and solutions-focused under pressure.
• Effectively balances a part-time schedule while consistently meeting deadlines and service-level expectations.
• Empathetic communicator with a service-oriented mindset.
• Maintains a positive, team-first attitude and professional demeanor.
• Impeccable integrity and ethical standards
• Self-aware, craves/celebrates/seeks out feedback, open, team player and respectful of others.

Other:

Location: Tampa (Onsite 4 days a week with Wednesdays remote)

Compensation: $30-35/hour

Type: Part-Time (30 hours a week to start, up to 40)