Customer Service Representative

 Customer Service Representative – Hybrid

Apex Service Partners is growing, and we’re looking for a friendly, motivated Customer Service Representative to join our centralized call center team. In this role, you’ll be the first point of contact for our customers—answering inbound calls, booking service appointments, and delivering an exceptional customer experience that reflects our commitment to quality and service.

This position supports multiple Apex brands and plays a key role in providing outstanding support to our homeowners.

Schedule & Pay:

• Shifts between 7:00am- 8:00pm  (Monday–Friday) and rotating weekends

• Hybrid position

• Occasional Saturday availability may be requested

• Pay Range: $18.00–$20.00/hour based on experience

• Initial training is Monday–Friday, 8:00 AM to 5:00 PM for approximately six weeks (flexibility discussed during interview)

Key Responsibilities:

• Answer inbound customer calls and schedule service appointments

• Make outbound calls to confirm service or follow up on customer satisfaction

• Communicate professionally via phone and email

• Accurately document all interactions in our internal systems

• Work collaboratively with team members in a fast-paced, customer-focused environment

What You Bring:

• Previous call center or high-volume customer service experience preferred

• Experience in HVAC, plumbing, or home services is a plus but not required

• Strong communication and interpersonal skills

• Excellent attention to detail and organizational abilities

• Comfortable working with technology and scheduling systems

• Positive attitude, team-focused, and adaptable

Why Join Apex:

• Weekly pay

• Opportunities for growth and advancement across our partner brands

• Employee discounts

• Supportive team culture and training provided

Additional Info:
Final candidates must pass a background check and drug screen as part of the hiring process.

Apex Service Partners is an equal opportunity employer.