Customer Service Representative (Hybrid)

Customer Service Representative – Apex Service Partners Call Center Team

Apex Service Partners is growing, and we’re looking for friendly, motivated Customer Service Representatives to join our centralized call center team. In this role, you’ll be the first point of contact for our customers—answering inbound calls, booking service appointments, and providing exceptional support that reflects our commitment to excellent service.

This position supports multiple Apex brands across the Midwest and plays a key role in delivering an outstanding customer experience.

What We’re Hiring For:

• Full-time roles available

• Onsite and hybrid (in-office/remote) schedule options

• Must have flexibility to work rotating Saturdays

• Initial training is Monday–Friday, 8:00 AM to 5:00 PM for approximately six weeks

Pay Range: $18.00–$20.00/hour based on experience

Key Responsibilities:

• Answer inbound customer calls and schedule service appointments

• Make outbound follow-ups to confirm service and customer satisfaction

• Communicate professionally by phone and email

• Accurately document all interactions in our system

• Collaborate with teammates in a fast-paced, service-focused environment

What You Bring:

• Previous call center or high-volume customer service experience preferred

• Experience in HVAC, plumbing, or trades is a plus (not required)

• Strong written and verbal communication skills

• High attention to detail and organizational skills

• Comfortable using technology, including phone and scheduling systems

• Positive, team-oriented mindset with flexibility

Why Join Apex:

• Health, dental, vision, and life insurance

• 401(k) with company match

• Paid time off

• Retirement plan

• Employee discounts

• Weekly pay

• Opportunities for growth and development across our partner brands

Additional Info:
Final candidates must pass a background check and drug screen as part of the hiring process.

Apex Service Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all teammates.