General Manager

The General Manager will oversee all aspects of a location’s day-to-day operations; the individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially leading additional M&A activity.

This is a unique entrepreneurship opportunity to take the “path less travelled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities with strong income for you and your team. We seek incredibly capable people because these individuals can have an expedited path to lead significant organic growth expansion initiatives and even be involved with additional M&A activity to rapidly expand. Experience in the trades is preferred but not necessary; General Managers receive an intensive program with one of our most successful service businesses before they assume the senior leadership role.

Job Overview

This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing opportunities in an industry that many overlook; our leaders are career contrarians with strong character and vision. The ideal candidate will be able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to help create a healthy, growing organization.

Key Responsibilities

· Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction and maintenance subscription plans.

· Deliver “gold standard” of service and quality through training, accountability, and metrics.

· Develop culture, systems, and measures to teach and train industry leading staff, increasing eNPS and retention at all levels.

· Build a culture of purpose among the management team.

· Making a difference for our people and the communities in which we do business, helping impact the middle class through expansion of outstanding employment opportunities.

Candidate Requirements

· Bachelor’s or equivalent

· 3+ years Management/Supervisory required, P&L experience strongly preferred

· Experience with, or deep respect for the Skilled Trades and/or similar industries

· Strong communication and organizational skills

· Ability to apply critical thinking, risk analysis and develop solutions

· A leader of character

· A leader who inspires “followership” amongst the men and women they serve (manage)

Compensation

· General Managers can expect to make a very competitive six figure base and annual bonus, with extremely strong upside given performance and our expansion.

· There is a complete range of benefits including medical, dental, life and 401k matching.

(Things Not Normally in a Job Overview…but that Make a Difference to Ideal Candidates) 

At Steve’s, our values define how we act…and truly believe them.

· Embrace a Growth Mindset. As a business and as individuals, we constantly learn, stretch, challenge, and grow. We have limitless potential as people - and as an organization.

· Stay Scrappy, Have Fun. “You are not your job title.” We are hands-on people in a hands-on industry. We do what we need to, and have the work hard, have fun mentality.

· Improve through Collaboration. Whether working across functions, with clients, or our business partners, we get better with other points of view. We welcome ideas; we ask, “how else” & “why not?” 

· Be Fact Based & Metric Driven. We tackle problems (not people) and we do so in a data-focused way. Balanced with our other values, this makes for more accurate decisions which are still based in character.